GET IN TOUCH
Have questions about your order? Interested in a bulk order? Anything else? Contact us by phone, email or using the form below. We'll do our best to get back to you within 3 working days.
Business hours: 8:30 am to 5 pm EST, Monday through Friday.
📍Charleston, South Carolina
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You got questions, we got answers.
FREQUENTLY ASKED QUESTIONS
What is your shipping policy?
We aim to ship your order as quickly as possible. Often, these means we are able to ship same day. However, please allow 2 to 4 business days for your socks to ship out.
How to wash alpaca wool?
We include care instructions with each pair to ensure you have all the information you need.
HANDWASHING
When hand washing is advised, we recommend the following method:
- Gently hand wash in cool water (up to 85°F) with a mild soap.
- We recommend using shampoo and conditioner
- Do not use the hand wash cycle in a washing machine.
- Never use chlorine bleach.
- Gently press to remove excess water. Do not wring or twist; handle gently to avoid wrinkles and distortion.
- Dry flat (lay horizontally for drying).
- Block to dry (reshape to original dimensions while drying).
- Smooth by hand while wet to remove wrinkles and straighten the seams and facings.
DRY CLEANING
When dry cleaning is advised, we recommend the following:
- Bring with you any labels or hang tags that contain fiber information or care instructions.
- Outfits with several pieces should be cleaned at the same time to avoid any color discrepancies resulting from cleaning.
- Inform the cleaner of any spots or stains; they will want to treat some stains before the dry cleaning process.
- Your cleaner may also provide moth-proofing. Request this service, if needed.
MACHINE WASHING
When machine washing is advised, we recommend the following method:
- Machine wash in cool water (up to 85°F) with a mild soap on delicate cycle.
- Never use chlorine bleach.
- Hang to dry or dry flat (lay horizontally for drying).
What size should I order?
Always check our sizing chart to ensure you order the correct size. You can find the chart on each product page. If you have any questions regarding sizing or would like to request a smaller or larger size than we currently offer, please send us an email.